Frequently Asked Questions

How quickly can you respond to a service call?

Our team is available for same-day service according to schedule.

What areas do you service?

We proudly serve Tempe, AZ and the surrounding areas including Phoenix, Scottsdale, Mesa, Chandler, Gilbert, and Glendale. If you’re outside these areas, please contact us—we may still be able to help.

What types of commercial appliances do you repair?

We repair a comprehensive range of commercial kitchen and laundry equipment including:

  • Refrigerators, Freezers, Walk-ins and Food prep equipment
  • Dishwashers, Ovens, Ranges, and Grills
  • Deli Slicers, Dough and Bakery Mixers
  • Ice machines, Chillers, Mug Frosters
  • Commercial Washers and Dryers
  • Food warmers and holding cabinets
  • Commercial Mixers and Food Processors

Do you work with all brands and models?

Yes, our technicians are trained to service all major commercial appliance brands including Serv-ware, Star, Manitowoc, Hobart, Vulcan, True, Traulsen, Rational, Hoshizaki, Continental, Wolf, Garland, and many more.

How do I schedule a repair?

You can schedule a repair by calling our office at 602-551-6195, using our online booking system, or sending an email to service@iceagecommercial.com. For emergency repairs, we recommend calling directly.

Do you offer preventative maintenance plans?

Yes! Regular maintenance prevents costly breakdowns and extends the life of your equipment. We offer customized preventative maintenance plans designed specifically for your business needs and equipment. These plans include scheduled inspections, cleaning, and part replacements.

What information should I have ready when requesting service?

To expedite your service, please have the following information ready:

  • Type of appliance and brand
  • Model and serial number (if available)
  • Description of the problem
  • Your business name, address, and contact information
  • Any schedule constraints or preferred appointment times

How much does a typical repair cost?

Repair costs vary depending on the appliance, the nature of the problem, and parts required. We provide a detailed estimate before beginning any work and will notify you immediately if additional repairs are needed that exceed the original estimate.

Do you charge for estimates?

We charge a standard diagnostic fee which covers the service call and initial inspection. This fee is applied toward the cost of the repair if you proceed with our service.

What payment methods do you accept?

We accept all major credit cards, checks, and electronic transfers for your convenience. For business clients with ongoing service needs, we also offer invoicing options with terms.

How can I tell if I need to repair or replace my commercial appliance?

This depends on several factors, including the age of the appliance, repair history, and cost of repair versus replacement. As a general rule:

  • If the appliance is less than 5 years old and the repair cost is less than 50% of replacement, repair is usually the better option.
  • For older equipment or when repairs exceed 50% of replacement cost, replacement might be more economical.
  • Our technicians can provide an honest assessment during their diagnosis.

What are the most common problems with commercial refrigeration units?

Common issues include:

  • Insufficient cooling or temperature fluctuations
  • Ice buildup on evaporator coils
  • Compressor failure
  • Refrigerant leaks
  • Malfunctioning thermostats or control boards
  • Door seal issues
  • Drainage problems Most of these problems can be prevented with regular maintenance.

How long should commercial kitchen appliances last?

With proper maintenance:

  • Commercial refrigerators and freezers: 10-15 years
  • Commercial ovens and ranges: 10-15 years
  • Commercial dishwashers: 7-10 years
  • Ice machines: 5-10 years Regular professional maintenance can significantly extend these lifespans.

What’s the difference between commercial and residential appliance repair?

Commercial appliances differ from residential units in several ways:

  • They’re built for higher volume usage
  • They have more powerful components
  • They often have specialized features for commercial use
  • They typically have different electrical requirements
  • They may require specialized parts and service tools

This is why it’s crucial to work with technicians specifically trained in commercial equipment repair.

What regular maintenance should I perform on my commercial refrigerator?

To keep your commercial refrigeration running efficiently:

  • Clean condenser coils quarterly
  • Check and clean door gaskets monthly
  • Monitor and log temperatures daily
  • Clean the interior weekly with appropriate cleaners
  • Ensure proper airflow around the unit
  • Schedule professional maintenance at least twice a year

How can I reduce energy consumption of my commercial appliances?

Energy-saving tips include:

  • Keep equipment clean, especially condenser coils on refrigeration
  • Maintain proper door seals
  • Avoid overloading equipment
  • Follow manufacturer’s operating guidelines
  • Schedule regular professional maintenance
  • Consider upgrading to ENERGY STAR certified equipment when replacing
  • Install programmable thermostats where applicable

What signs indicate my commercial oven needs service?

Watch for these warning signs:

  • Uneven cooking or temperature fluctuations
  • Extended preheat times
  • Unusual noises during operation
  • Failure to maintain set temperature
  • Incomplete combustion or gas odors (for gas ovens)
  • Door not sealing properly
  • Control panel malfunctions

If you notice any of these issues, call us before they lead to complete failure or safety hazards.

What should I do if my walk-in cooler stops cooling?

If your walk-in cooler stops cooling:

  1. Check that the unit has power and the circuit breaker hasn’t tripped
  2. Verify the thermostat setting is correct
  3. Ensure nothing is blocking airflow to the condenser
  4. Move perishable inventory to another refrigerated space if possible
  5. Call us immediately for emergency service
  6. If waiting for service, keep doors closed as much as possible to maintain temperature

Is a leaking commercial dishwasher an emergency?

Yes, a leaking dishwasher can:

  • Create slip hazards for staff
  • Cause water damage to your facility
  • Lead to mold growth
  • Result in additional equipment damage

Turn off the water supply and call us for prompt service to prevent further damage.

What constitutes an appliance emergency that requires immediate service?

Situations requiring emergency service include:

  • Gas leaks (turn off gas and evacuate immediately)
  • Electrical hazards like sparking or burning smells
  • Complete failure of critical refrigeration during business hours
  • Significant water leaks
  • Any situation that poses a safety risk or completely halts operations

We prioritize these emergencies and dispatch technicians as quickly as possible.

Contact Information

For service requests, questions, or to schedule maintenance, please contact us:

Serving Tempe, Phoenix, Scottsdale, Mesa, Chandler, Gilbert, and surrounding areas.